A brief overview of MerchantPOS's return process
Returning a Product to MerchantPOS We want you to be completely satisfied with your shopping experience at MerchantPOS. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.Your Options
Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a 15% restocking fee, which is deducted from the refund amount.
The RMA Process – Four Easy Steps
1. Create an RMA for your item * Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can request an RMA by emailing rma@merchantpos.net.
2. Send the product to MerchantPOS.net
* Once your RMA is issued Box up the item you’re returning and send it to:
+ MerchantPOS.net Returns
ATTN: [Your RMA Number]
7000 Peachtree Dunwoody Road
Ste 11-200
Atlanta, GA 30328
We recommend using a courier who provides package tracking and basic insurance coverage.
3. Your RMA is Received and Approved
* You’ll receive an email once your shipment is received at our RMA facility.
* You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
4. RMA Resolution
* If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed MerchantPOS.net order.
* If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.
* The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).
Additional Return Info
Return Policies
Every product that you purchase from MerchantPOS.net has a Return Policy that defines the time period and limitations for returning the product. You can view all policy types on the Return Policy Page, or see the policy that applies to your purchased products on your invoice, under My Account.
Our Return Policies are updated occasionally, but rest assured that the listed policy at the time you purchase your product will apply even if that product’s policy is changed after you buy it.
Inspections
Most RMAs are processed within 24-48 hours, but a small percentage cannot be resolved without contacting you for further information. If you receive an email from our RMA Inspections staff, it usually means your return was missing part of the product (such as accessories, the retail box, a battery, etc.) that we need in order to accept the RMA. The email will describe the issue and let you know what action you should take, if necessary.
Special RMA Terms
Some items MerchantPOS.net sells have special conditions that are described in the applicable Return Policy. In particular, some items may only be returned for a replacement rather than a refund. It’s always best to review your product’s Return Policy before checkout, which is viewable on the item’s product detail page or your MerchantPOS.net invoice.
